How to start the process? 
After you make your purchase, please send us the required information stated below through the email personalized@serenadeformybaby.com

• Order Confirmation Number:
• Name of the Child:
• 2 High-Quality Photos, Up to 3MB, Min 2MB

IMPORTANT NOTES REGARDING PHOTOS: Try to send photos with a clean background, well focused, professional photos if you have one. If the photo you send will not work, we will let you know that we need another photo.

Once we create the design, we will email you a view only PDF file and ask your approval. If all info on the design is correct, reply back to the email with the Print Approve statement below:

“I am #Name - Last name. I approve the PDF file attached for printing for ORDER ID: XXXX. With this approval, I accept that all the information is correct and I am fully responsible for any mistakes that I did not address.”

How do revisions work?

If you see any written mistakes or misspellings of the names reply back with your corrections and we will make those for free. If you want to change photo we will charge $5 for max 3 photos. We can not make any change once the PDF file is sent to the printer. If the PDF has already been sent to the printer, you will need to re-order the greeting card from start. You will receive your postcards as approved.

Shipping

For personalized items, printing starts with the final PDF approval of the client. This is why we can not promise an exact shipment date. We will need 2-3 business days to prepare the design. After your approval, it takes 3-4 business days to print the greeting cards and 5-7 business days for the standard delivery of printed products.

Return/Exchange

All personalized items are FINAL SALE. For personalized printed products, since you approve the final PDF file before print, you are fully responsible for any mistakes that are not addressed.

If there is a printing problem or shipment damage, send an email to customerservice@serenadeformybaby.com with your order ID number and photos of the damage or printing errors and we will send you a new printed product.